The Importance Of Quality At Hatchbag

We would like to announce the re-certification of the ISO 9001:2015 quality management system at The Hatchbag company. A rigorous audit was completed and we met every standard required. This resulted in the re-certification and a very happy Hatchbag team.

The ISO 9001:2015 is an internationally recognised standard for quality management systems, which focuses on the importance of keeping quality in products and services. A critical part of this standard is showcasing the overall organisation of Hatchbag and how we are able to enhance customer experience.

I was involved in the audit and found the whole process interesting and impressive! It really showed how organised and meticulous businesses have to be to have this certification. Dave is the Quality Manager at Hatchbag and he makes sure everything is running exactly how it should.

The key principles of the ISO 9001:2015 include evidence of improvement, top management commitment, performance evaluation and commitment to quality. The Hatchbag Company met all of the principles required. The principles of the ISO 9001:2015, also really align with Hatchbag as a business. I would like to share what goes on behind the scenes, that ensures the re-certification of this standard.

Top Management Commitment

Our top management is consistently involved, attending weekly meetings with the marketing team to make sure everything is going in an upwards direction. Everyone at Hatchbag has a lovely dynamic with our CEO, and we all want to achieve the same goals. Our CEO is driven and focussed and really places an emphasis on working as a team to attain the best possible outcome.

Evidence of Improvement

To be re-certified, you need to show consistent improvement. At Hatchbag we are always looking at ways to improve and one way we do this is by regularly scanning car models. We want everyone to be able to buy a liner, so creating new liners is an important process at Hatchbag that allows us to improve.

Performance Evaluation

At Hatchbag, we ensure that our processes are designed to optimise both the manufacturing of our liners and our interactions with customers. With our performance being evaluated, we aim to show improvement in production and customer care. The re-certification shows we put effort into prioritising the main sections of Hatchbag.

Commitment to Quality

We are committed to maintaining a quality standard in all areas of Hatchbag. We make sure our liners are of the highest quality, customers are completely happy when communicating with us and the staff know how important quality is to Hatchbag. Quality commitment is so important for a business and at Hatchbag, it is a top priority. We want you to love your boot liner!

Hatchbag is happy to announce this re-certification and we are thrilled that our teamwork and effort has resulted in this.